FAQs


 

Frequently Asked Questions

You can search for answers to frequently asked questions by entering some text in the box to the left and clicking Search.

Top 10 Frequently Asked Questions

How do I change my ticket and will I be charged more?
Answer to: How do I change my ticket and will I be charged more? Answer 

How do I apply for a refund?
Answer to: How do I apply for a refund? Answer 

What ticket delivery options are available to me?
Answer to: What ticket delivery options are available to me? Answer 

At what age do children have to pay to travel?
Answer to: At what age do children have to pay to travel? Answer 

Can I cancel tickets before I receive or collect them?
Answer to: Can I cancel tickets before I receive or collect them? Answer 

Can I claim a refund on the new ticket I have had to purchase because I forgot to carry my Railcard?
Answer to: Can I claim a refund on the new ticket I have had to purchase because I forgot to carry my Railcard? Answer 

Can I take my bike with me on-board your trains?
Answer to: Can I take my bike with me on-board your trains? Answer 

Where do I find information about a career with East Coast?
Answer to: Where do I find information about a career with East Coast? Answer 

Can I book First ScotRail Sleeper services via this website?
Answer to: Can I book First ScotRail Sleeper services via this website? Answer 

How do I make a booking for a wheelchair user?
Answer to: How do I make a booking for a wheelchair user? Answer 

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